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"I was very impressed that the booking was dealt with so quickly, which means it`s off my list of things to do!
Thank you.
"
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"Thank you Paul! all of the travel bookers I have ever dealt with tend to get pretty stroppy, and I end up feeling guilty for asking them things! - you were very helpful, very efficient and really nice as well!
Next time I use your company I will ask for you!
Kind regards,
Sarah."
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"Hi,
My wife and I would like to express our gratitude for
the service that we received from one of your advisors
on Friday 18th August, while we were experiencing
problems locating a suitable hotel in or near Morpeth,
U.K. The gentleman in question was called Paul, i`m
afraid that I don`t know his surname and I no longer
have my reference number but his help was invaluable
and ensured that our night went perfectly.
As we have both worked in customer service previously
we are well aware that some people take the easy /
lazy option when answering customers queries and we
are extremely grateful for the level of service that
we received, going beyond that which we would normally
experience when calling up an organisation.
Yours,
Ryan and Jane Niven
"
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"Thank you Emma, an excellent, fast and efficient service.
Kind regards
Eilidh
Mrs E M Milnes
The JEM Associates
Training & Professional Development Consultants
"
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"Hi Katherine,
Thanks for finding a hotel for me during a busy bank holiday. You are a real life saver as I was getting quit desperate.
I might even drop by your office next week to give you a kiss on the cheek for your great work.
Many thanks,
kind regards,
Patrick
"
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"Thanks Melanie, you`re a star. Enjoy the rest of your day!
"
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"Great service and operator Victoria Grogan was particularly good. So nice to speak to a real, helpful person!
"
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"By the far the Best sevice i have recieved while trying to book anything in my time in the United Kingdom.
Emma was extremely helpful and i will certainly use Infotel again in the future based on the excellent servive i recieved.
It was a welcome change and much appreciated,
Kind regards,
Sam Wylie
"
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"Thank you ever so much ! Amazing service as always !!
Andy
Lee James Graphics Systems Ltd
Leeds.
"
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"I would just like to congratulate Infotel on the quality of your excellent
staff. All too often in business today, I find that `good old` customer
service has gone through the window, but not so in your case.
Well done Infotel.
Shelagh Holden
Astral UK Ltd
"
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"Dear Victoria
I would like to thank you for your most efficient and competent response to my reservation request , and both my business colleague and I look forward to a 5 day break in a really lovely part of England. This will not be the last time we deal with your company, as we travel regularly to the UK and Europe.
Thanks again.
Mike Dickson
Executive Director - Alnet (Pty) Ltd
"
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"Dear Jane:
I wish to thank you very much for securing accommodation for my wife and myself for the night of 10th June. You truly saved the day – THANK YOU!
Best regards,
Reid Smith
"
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"Jane
Thanks for your prompt and efficient service - much appreciated
"
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"Dear Jane,
Many thanks for all your help and in particular for having contacted the hotel directly.
As indicated, I will pass on your details to my colleagues.
Best regards,
Myriam
"
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"Thank you, Susan, your help is much appreciated.
Eileen Bornman
Corporate Banking | Lloyds TSB Group
"
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"Dear Kim,
thanks for your help.
I will stay with the Raven reservation you made for me.
Thanks very much for your help on this matter. You have been very undersatnding and supportive !
Regards
Anthony Martin
"
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"Even though I have cancelled my booking, I just wanted to say how excellent this service was and how brilliant absolutely everyone I spoke to was. Thank you very much and I will certainly use this service again, as and when I`m looking for a hotel! Kind regards,"
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"Quality of Service Exceptional"
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"Thanks Emma, very efficient of you, solved my problem.
Cheers"
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"Hi Carla
A very big thankyou for your last minute assistance in getting us a hotel
room. You were quick to help us out and the hotel was great! Once again thats for the quick turnaround!
Thanks & Kind Regards,
Kam Bhangoe"
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"Quality of Service Exceptional"
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"Dear Sir:
I am writing to thank you and one of your employees who helped me for some excellent service I received earlier this week.
I called on Tuesday to ask about accommodation in Newcastle upon Tyne for a trip I am making in November to see my mother who is in a care home there. The phone was answered by (I think from the subsequent order) Emma: she was very quick in finding hotels and contacting them and she explored several possibilities with extraordinary speed and great courtesy. I don’t remember ever having such speedy and helpful service when booking a hotel either in Britain or in the US and I decided afterwards that in future I will go directly to Infotel (if possible) to look for accommodation when I’m coming to the UK. (I found your service indirectly, through the web).
Please pass on my appreciation to Emma and feel free to keep this e-mail to use, if you wish, in any evaluations you make of employees. This was truly exceptional service.
Sincerely, Martin Staniland"
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"Thank you for a speedy service.
Best regards
Lesley - Mivan Ltd."
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"Quality of Service Exceptional, your operators are brilliant and very helpful!!"
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"No but it would be nice if the hotel staff could trace your booking when you ring to confirm time of arrival at hotel. I talked to you representative this morning she told me the best rate she was quoted by the Camelot hotel in Plymouth was 52.00 for a one night on 13 the of August. I explained that I was recommended your firm by several friends that had booked through you and they had been quoted £45.00 for that night. The person then traced these people and said she would go back to the hotel and try and get me the same deal. When I got home tonight low and behold she had contacted the hotel and got them to reduce the price from £52 to £45, the same as the other people. I felt I was treated as a very valued customer even though I personally have not used your services before. I do not remember who I spoke to but the way she handled my booking was excellent and I appreciate that she took on board what I told her and was able to get the same rate for me. If you can trace the person who dealt with my booking please thank her very much for all the effort she put into my booking and I will be certainly recommending to both my friends and the charity I work for as they often arrange conferences that need accommodation or large one day meetings. Thank you very much for your brilliant service."
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"Really pretty good job of your service and team!! I suggest your company and the great service to all my business partners - thanks a lot."
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"Mags,
Just a quick word about a couple of hotels recommended to me recently:-
Crown & Horns, East Ilsey, just of A34 near Newbury. - Great secluded village hotel. Fabulous food with great beer. A very welcoming place, thank you.
Ruskin Hotel, Harrogate - Surprisingly, this is a real hidden gem of a place. Superb Victorian house with original charms. Family owned and run. The realy important part is that it is about 200m from the conference centre and all the town centre attractions, so very good for exhibitions. Just leave the car there and walk.
By the way, I love the quick and efficient service. I don’t use any other booking Company now. Rates are competative, hotels are good and block bookings can be handled easily. Fantastic. Your Company saves me hours of ‘surfing’, phoning and confirming. Your number is always recommended to friends and colleagues.
This letter in completely unsolicited and please use it as you see fit.
Best Regards
Mike Norton"
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"Thank you for your assistance. After all the aggro I experienced dealing with large hotel chains and the negative responses, inflated prices it made a change to deal with someone very helpful and quick with a reply. I will definitely use your service in future and recommend you to friends and colleagues. Once Again THANKS"
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"Many thanks and please can I take this opportunity to thank you and your colleagues for the excellent service you provide."
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"Many thanks for dealing with my changed reservation so promptly and efficiently."
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