These are general hotel policies for
Grand Rotana Resort & Spa.
As they may vary per room type; please also check the room description.
Please check your visa requirements before you travel.
Please note that upon check-in, you must present the credit card used to make your reservation. For information on third party billing, please contact Grand Rotana Resort & Spa prior to arrival. Contact information can be found on the booking confirmation.
Please note that with the all-inclusive rate, guests are entitled for one additional dinner per stay at any of the 3 a-la-carte restaurants. If guests wish to have additional lunch and dinner meals at any of 3 a-la-carte restaurants, an added charge would apply.
Please note that due to payment procedures, debit cards cannot be used at the time of booking. You must use a valid credit card at the time of booking. Debit cards can only be used upon arrival at the property.
Please note that the rate for the ‘Special Offer - Egyptian and Residents Only’ room is exclusive for Egyptians and residents only. Additional charges are applicable if a valid Egyptian ID, Egyptian passport or Egyptian residency is not presented upon check-in.
Accepted Credit Cards
Euro/Mastercard. Visa. American Express.