These are general hotel policies for
Grand Excelsior Hotel - Bur Dubai (formerly Dhow Palace Hotel).
As they may vary per room type; please also check the room description.
Transfers to and from Dubai International Airport are available on a request basis from the hotel. Please contact the hotel once a reservation is in place for further information on this service.
Some nationalities can get an entry permit stamped in their passport upon arrival at the airport. Please check your visa requirements before travelling. The hotel can arrange a visa for you after making your reservation, please contact the hotel directly using the contact details provided in your confirmation email.
Please note that Grand Excelsior Hotel - Bur Dubai will not accept a debit card to secure a reservation. A payment will be made with a debit card at the hotel only.
If the guest is not the owner of the credit card used to make the reservation, it will be considered as invalid cc.
Please note that transfers to and from Dubai International Airport are available only from terminal 1 and 3.
Accepted Credit Cards
Euro/Mastercard. Visa. American Express.